Policy

Unless specified, all orders must be prepaid prior to delivery. All deposits or payments are non-refundable. No exceptions. An in-store credit may be given for cancellations and must be used before the end of the current year.

From the time the rental items are delivered or picked up, regardless of use, monies are non-refundable. No credits or refunds will be given.

A-1 Tents & Party Rental is not responsible in the case of inclement weather, however with enough notice; arrangements can be made for alternative locations or dates, if available. If a deposit or payment has been made, an in-store credit may be given and must be used before the end of the current year.

Party tents/canopies have been manufactured as temporary structures. WARNING - For the safety of all occupants, evacuation is recommended if threatening weather occurs, or if there is any doubt concerning the safe use of our equipment. A-1 Tents and Party Rental, Inc. will not guarantee, or be held responsible, for the collapse and/or "the non-use status" of a party tent/canopy due to uncontrollable weather conditions, such as heavy rain, wind, or snow, etc. These conditions do not excuse the renter from payment.

Customer will incur an additional charge for replacement or reinstallation of tents/canopies.